Optimise in Hi Energy AI: sync coverage and limitations

## What Hi Energy AI syncs from Optimise

Hi Energy AI connects publisher credentials for Optimise and normalizes what the network can return into the shared advertiser, transaction, deal, and (where supported) click models.

Supported in Hi Energy today

• Advertisers (can auto-create from transactions)
• Transactions with dual dateField (conversion + validation)

• Deals

  How sync behaves

  Optimise conversion sync requests both conversion and validation date fields so late status changes inside the lookback are easier to catch.

  Across every network, negative commission amounts map to corrected status after normalization, even when the raw network token differs.

  Limitations and gotchas

  • No clicks sync
• No deeplinks

• No commission terms import

  Contacts are not pulled from Optimise’s affiliate API—people data comes from Hi Energy’s contact graph / CRM paths, not the network ledger.

  Practical guidance

  Connect Optimise on the publisher, run credential validation, then refresh advertisers before you expect transactions or deals to resolve cleanly. Many adapters skip rows when the local advertiser is missing.

  If you are comparing networks for coverage, start from this page’s checklist and the companion guides for Impact, Awin, and Rakuten when you need terms + deeplinks + deep transaction tooling in one place.